Difficult people in the childcare program
A parent regularly takes the child late and then gets overwhelmed when he charges a late fee. You were surprised when you were shouting your kid, the other parents and the staff. While another parent takes his children on time, he misses talking to his staff about all his personal problems. Oh, sure the staff politely apologized, they tried to concentrate on their priority – the kids – but the parent still insists on them. One employee stated: "The parent followed me into the bathroom and waited for me to come out!"
Employees are on the go. You do not know how hard it is for the whole team. Not only is it late for work, it's coming late from the breaks late, and the last one to walk around the staff.
Do you know these situations? Describing people in scenarios as hard people? How do you describe the difficult people? What features or characteristics do you have?
Heavy people were described in the seminar as average, gross, misleading, selfish, controlling, unresponsive, inaccessible, and unfair. Books about hard people describe and analyze them in at least ten categories. It is so confusing that I know how to interact with the hard people in the most positive and constructive way.
My goal is to help you understand the difficult people and provide very simple techniques that you can take to implement your child care program to make your life more productive and less stressful.
Why is it difficult for people? There are many reasons, but the most important feature I found among the hard people is fear. They feel fear and therefore react when they control others.
Have you ever been afraid and difficult to react? Recently, my computer crashed. No backup of my data. I myself, the computer manufacturer (less than one year old!), And to anyone who asked the question – did you back up the data? Besides, it seemed that all the technicians I talked to told me something else about the possibilities of restoring my data. I was afraid I would not regain my data, so I felt less comfortable. The good news was that I could download most of the data. But sometimes I was a heavy man.
What about people who are always difficult? There are people who are struggling with difficulties. There is a question we need to ask ourselves – is this the hard person I have to deal with? For example, last year I was in business with a man who was very rough. I was your client. When we first visited her office, her dog seemed emphatic. This could be a sign. I recently decided to give one more try and things were even worse. This time he really swore to me. All I needed to do was to get rid of it. I decided I did not have to deal with this person. I'm glad to think that I actually would pay someone to break me! Is there such a difficult person in your life that you do not have to deal with?
Then what about the hard people we have to deal with? Think of the relationships that you should transform from difficulty to pleasant. Maybe a co-worker or parent in the childcare program or a relatives is appropriate for the description. Some of my childcare clients tell me that they can fill two sides of a sheet of paper with names that are heavy. So where are we going from here?
The good news is that you can implement many strategies to transform these relationships.
first strategy – To respond to difficult people with unemployment. Do not take heavy encounters in person! If anybody shows such frustration, frustration, or direction, remember that even though it may seem like a personal attack, it has nothing to do with you. All this has to do with the heavy man. Let's react emotionally, let the person take their frustrations and actually listen. This will help to keep a clean mind and a positive attitude.
2nd Strategy – Focus on facts, benefits, and most importantly, solutions. Understand what the person says and look at things from their perspective. Do not feel pressured to say the truth or I agree. Just tell me I understand why you feel that way – and suggest a solution; or ask what you can do to solve the problem – depending on which one is most appropriate for a given situation. This increases your confidence in facing the tough people and begins to transform the relationship from difficulty to enjoyment. It is difficult for people to feel that you are on their side. This does not mean that you agree with them or that you play in their negativity. This means you want to work together to develop a solution. There is a big difference.
3rd strategy – Direct management of difficult people and fears. One of the most difficult things is dealing with the handling of difficult people with their own fears about difficult encounters. Your own negative thoughts may be torturing. Because of the negative thoughts you postpone hours and feel a lot of stress. Fill your mind with positive affirmation (worth repeating, etc.). Listen to the kind, charming music before the meeting. He is prepared to communicate openly with difficult people, address their fears, and propose solutions. Do not play negative gossip about the heavy man – just walk away. Please note that the idea of ventilation and solutions is different from rumors. The gossiping complains without taking action. Rumor is devastating and does not leave solutions. Once open communication is made with hard people and dealing with fears, they start trusting you and feel that you are on their side. This is a huge turning point.
4th strategy – Use the power of grace. Mercy is simply the kindness of the spirit. We need to plan kindness for the transformation of difficult relationships. I know this can be tough. At this point, it helps you keep your priorities. Also consider the benefits of your efforts. Do not take the heavy people away and complain. Simply take the corrective steps and focus on the positive. Thank you for the heavy people for verbal or handwritten notes for whatever you can, including advice, answers you have been waiting for, your interest, etc. This is an effective strategy. Reinforces the desired behavior. If you get advice, do not argue why it does not work simply, thank you. This reduces the stress you will feel. It also takes away the tension and the negative energy, which is usually the accompaniment to these encounters. Keep in mind that this is not the case – it is about converting the relationship.
Relationships with difficult people become cumbersome. The strategies I've introduced are simple, but tracking can be difficult. You have to answer the question – is it worth it? Much has been achieved when I implemented the above strategies and I know that they will work. Simply open the mind to the ability to transform difficult relationships, follow the above strategies, and always stay optimistic. Prepare yourself to experience the joy of new positive and productive relationships!
Source by sbobet th