5 Tips for Good Communication at Your Daycare Center

One of the biggest reasons for a parent's dissatisfaction is lack of communication. It is extremely important for every small business and especially for family daytime care. Keep in mind that day-care sessions should ensure that a person has valuable possessions. So it just shows that a parent is worried about the level of care and commitment that a day-time provider gets. Communication is so important not only that you care about your customers, but also that you are a professional in the day-to-day industry.

first When a parent picks up their children at the end of the day, always talk about positive information. If there is anything negative to tell the child about the information in the middle of the conversation. In other words, start positive comments as negative, and always have a positive end.

2nd Asking parents for day-to-day use always ask questions about family habits and patterns. What do you like about weekend, what are your concerns about child care, what are you looking for? He really tries to find out what his client has and what needs. It is possible that you better meet your needs if you know who they are from the beginning.

3rd Creates rules and guidelines from the beginning. Your contract with your rules and policies will create limits for your business. I've often heard about other day-care caregivers that parents do not respect their wishes. From the beginning, you must define rules and boundaries if your parents can not live with you.

4th Always give time and warning to your parents. If you plan to abolish day care, raise prices, or whatever type of change, you will have enough time for your parents. Many do not change well, so it's always important to give them more time to make the right change.

5th Make a survey of daytime care once a year. Find out if your parents are happy and what improvements they are looking for. The more information you get from your parents and what you want the better. Make sure the survey is anonymous so that parents are not afraid to tell their thoughts and opinions.

© CG Groth Inc. 2006

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